Reviews

Kim Noel on 04/17/2026

They were very thorough in checking my car. All problems found were explained to me and corrected. That also recommended a major repair be reported to my insurance due to a previous repair at another shop.

Shop Reply

Thank you, Kim! We’re glad the inspection and explanations were clear and helpful. Our team always aims to be thorough and point you in the right direction, especially when it comes to larger concerns. Thanks for trusting us with your vehicle.

Laura Stalter (she, her) on 04/07/2026

They are honest, fair, reasonable. They really care about doing a good job for their customers.

Shop Reply

Thank you, Laura! Providing honest, fair, and quality service is what we strive for every day. It means a lot to know that came through in your experience.

Avrom Epstein on 03/25/2026

Yet again, another accurate diagnosis and prompt, correct repair. I recommend this shop to everyone.

Shop Reply

Thank you, Avrom! We’re pleased to hear the diagnosis was accurate and the repair was completed promptly. Thanks for recommending our shop to others.

Amy on 03/20/2026

I am beyond speechless ! My battery died at the UDF gas pump and I called another shop which was actually closer and was advised the fee was going to be almost $200 for a jump. I then called Clintonville auto repair and Greg answered and told me he would be over within five minutes. Upon arrival with a jump pack , within minutes I was back on the road. He would not even let me give him a tip, but told me to pay it forward. I definitely will and anytime I need automotive repairs. I will definitely know where to go. Thank you so much, Greg.

Shop Reply

Thank you, Amy! That sounds like a stressful situation, and we’re really glad everything worked out quickly. Taking care of people when they need help most is what we’re all about. We truly value you sharing this experience and look forward to being there whenever you need us.

Jon Hostutler on 03/12/2026

Support your local business! The staff is friendly and provided great service. Excellent communication and fair rates.

Shop Reply

Thank you, Jon! We’re proud to serve our local community and appreciate your support. It’s great to hear you had a positive experience with our team, communication, and pricing.

Yasin Ali on 03/11/2026

I was referred to this shop by a so-called “trusted mechanic” who told me these guys had been in the business for a long time and were good people, so I decided to give them a chance. I brought my vehicle in because it repeatedly shuts off while driving and asked them to diagnose the issue causing the power loss. During the visit, they suggested the problem might be a kill switch and asked if I wanted to move forward with the repair. I told them I was willing to proceed if it would fix the issue I originally brought the car in for. I paid $416 for the repair they recommended. Unfortunately, the original problem was never resolved and the vehicle still shuts off while driving. I was later told they could not properly test drive the car because of rust on the driver-side floorboard, which meant they could not confirm whether their repair actually fixed the problem. This was frustrating because I paid for a diagnosis and repair but the main issue I came in for was never verified as solved. Between this repair and the towing required to get the vehicle to and from shops, I have spent a significant amount of money and still have the same problem. I recommend making sure the shop fully confirms that a repair actually resolves the issue before approving the work.

Sydney Morgan on 03/04/2026

My new go to auto repair shop! I went in to get a headlight replaced and found out it was appointment only. I dropped my car off after hours that day and they started working on it first thing the following morning. They did a full inspection and sent a link (see photos) that showed me everything what is working well, needs future attention, or immediate attention with photos attached. I ended up needing new tires and they charged me less for the tires than what Costco or Tire Discount would've charged me. They finished new tires, cabin filter, and headlight replacement same day! Overall, fast and thorough service, not at all pushy to spend more or get the most expensive parts, and friendly. Highly recommend!

Shop Reply

Thank you, Sydney! It’s great to hear that your first experience with our shop made such a strong impression. Our team works to keep the process clear and convenient with digital inspections, transparent recommendations, and efficient service. We look forward to helping keep your vehicle in great shape.

Litzy Moen on 03/02/2026

If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..

Ashli Reames on 03/01/2026

Charged 250 for an inspection on a car no work done didn’t even offer partial money back won’t be returning.

Brendan Murray on 02/10/2026

Even after moving out of Clintonville, I still go back to CARS. They shoot you straight and give you options for repairs. They also tell you what might be coming and give pricing guidelines. Very helpful and I never feel pressured to do anything

Shop Reply

Thank you, Brendan! We’re glad you continue to choose CARS even after moving away. Clear communication, honest options, and no pressure are always our goal, thanks for sharing your experience.

Penny B on 02/02/2026

Excellent customer service and repair. Honest and fair.

Shop Reply

Thank you, Penny! We’re proud to provide honest, fair service and quality repairs. Thanks for sharing your experience with us.

Marilyn Clark on 01/18/2026

Since it opened in 1962, CARS has taken excellent care of vehicles for three generations of my family. I've been a customer since moving back to Columbus in 2002, and have been consistently pleased and impressed with every facet of CARS' service. Their staff are the best, too! It's wonderful to do business with people who really care about my vehicles and about me.

Shop Reply

Thank you, Marilyn. Serving multiple generations of your family is truly meaningful to us. We’re honored to have earned your trust over the years and value the long-standing relationship we’ve built with you.

Ty Barnes on 01/12/2026

Honest, thorough, and fair. We don’t trust our automobiles with anyone else!

Shop Reply

Thank you! Being trusted with your vehicles means a great deal to our team. We’re proud to provide honest, thorough, and fair service every time.

L on 01/06/2026

I was shown a detailed description of what needed repaired and was charged a very fair agreed -upon price. Quick and friendly service.

Shop Reply

Thank you for your review! We’re happy to hear the repair details were clearly explained and that you felt the pricing was fair. It’s great to know you had a quick and friendly experience with our team.

Anthony Schlegel on 01/06/2026

Paul and his team are the best. I trust them with all of my family’s vehicles.

Shop Reply

Thank you, Anthony! We truly appreciate your trust and the opportunity to care for all of your family’s vehicles. It means a great deal to us.

Heather Shea on 12/30/2025

Always reliable, always our go to!!

Shop Reply

Thank you, Heather! We really appreciate it. We’re glad to be your go-to and we’re always here whenever you need us!

Eric Laubenthal on 12/30/2025

Terrific service as always!

Shop Reply

Thank you

Ken Snow on 12/10/2025

Recent service for my 1996 Honda Passport at CARS was excellent. They replaced the water pump, timing belt and radiator hoses. CARS has serviced my vehicle for quite a few years and I’ve always found them to be competent, their prices fair, and their service is backed by an excellent warranty .

Shop Reply

Thank you, Ken! We appreciate your continued trust over the years. We’re glad you were pleased with the recent service on your Honda and value the opportunity to keep it running reliably for you.

Gloria Lotz on 12/04/2025

Reliable auto service; the only place I take my cars. Trustworthy people you can count on.

Shop Reply

Thank you, Gloria! It means a lot to be the place you trust with your vehicles. We appreciate your loyalty and are always here to keep you safely on the road.

Angie Plummer on 11/25/2025

Fantastic service.

Shop Reply

Thank you, Angie! We’re glad you had a great experience. We appreciate you choosing our shop and look forward to helping you again whenever you need us.

Steven F on 11/20/2025

I didn’t get work done, but I pulled in with the drive shaft hanging from the bottom of my suv. Gary, the service manager, couldn’t help me with short staffing but was able to link me up with someone who could. Sometimes just a little help goes a long way when you need to get back on the road after a long morning. I can’t say anything about the work of the shop but I can say I truly appreciated the assistance, professionalism and willingness just to help me out.

Shop Reply

Thank you, Steven. We’re really glad the team was able to point you in the right direction during a stressful moment. Even when we can’t take on the repair, we’re always happy to help however we can. We appreciate you taking the time to share your experience and wish you safe travels ahead.

Tim Konfal on 11/19/2025

The team at Clintonville Automotive is service oriented and great to work with. I highly recommend them.

Shop Reply

Thank you, Tim! We appreciate the recommendation and are glad to hear our team made your experience a great one. We're always here when you need us.

Crystal on 11/12/2025

Great Service!!! Thank you!

Shop Reply

Hi Crystal, Thank you for the great feedback! We’re glad you had a positive experience at Clintonville Automotive Repair Service. We appreciate your trust and look forward to helping with your next auto repair or maintenance visit!

Michael Willis on 11/05/2025

Clintonville Automotive has been servicing my Mercedes for the past 5+ years! They are great techs and provide a good value for excellent car care!!!

Shop Reply

Thank you for being a loyal customer for over five years! We’re so glad to hear that you’ve been happy with our team’s work on your Mercedes. From oil changes to air and cabin filter replacements, we appreciate the opportunity to keep your vehicle running smoothly and deliver the quality and value you can count on.

Amy Kisei Costenbader on 10/18/2025

Great service, kind humans, very knowledgeable and easy to talk to, I had the sense they wanted to help me for the lowest cost they could, the bill was even less then expected!

Shop Reply

Hi Amy, Thank you for your kind words! We’re glad you had a positive experience at Clintonville Automotive Repair Service in Columbus, OH. Our team takes pride in providing honest, affordable auto repair and great communication. We appreciate your trust and look forward to seeing you again!

Kevin Husch on 10/13/2025

They were knowledgeable about the car and fixed the problems along with doing the oil change.

Jackie Bird on 09/17/2025

Gary knows his stuff & is very accommodating. THANK YOU, Gary!

Eric Rood on 08/29/2025

As the cold weather set in shortly after the start of the new year, my cars battery began exhibiting signs failing. I pushed it as long as I could, until one cold morning, it just would not start anymore. I called CARS and was able to get scheduled in shortly thereafter. A quick jumpstart got it started and I delivered it to the shop.. CARS records showed that my battery had been installed six years ago. A further check of my vehicles maintenance records indicated additional services I had neglected were needed. Additionally, the 15 year old air struts on my hatchback were worn out and would no longer support the hatch in an open position. Everything was taken care of and I had my vehicle back in 24 hours. If I wasn't satisfied with the quality and cost of their service, I wouldn't keep going back. I have been a satisfied CARS customer for 45 years. I haven't found another shop that gives the quality of work and customer service I have found at CARS.

Derek Zack on 08/28/2025

We came in without and appointment and they were able to fit us in and we had our car back the same day!

ellie meynardie on 08/06/2025

This is the only mechanic I'll take my car to. As a young woman who honestly knows nothing about cars, I've felt taken advantage of at my fair share of mechanics. This is not one of those places. I've come here twice for major repairs, and both times they've done minor stuff for free (topping off my oil, rotating my tires, etc.) as well as being very transparent about the cost and reasoning behind the cost of everything, and explaining everything very clearly without being condescending, in spite of the fact that, as noted, I know nothing about cars. The first repair happened during a busy work week for me, so my dad was more in touch with the mechanic than I was, and he was very impressed that he was called when the price was $10 more than what he was quoted. I have no doubt that the people here know what they're doing, care about it, and I trust them with my car. I cannot recommend this place enough!

Brian on 08/05/2025

True professionals. Communicative and courteous. I would happily send any members of my family to CAR.

Jason Grayem on 08/04/2025

Great job as always. Really appreciate the good work.

Mat Coleman on 08/01/2025

These guys are great. Excellent communicators, speedy but careful work, and competitive pricing. They also fit me in prior to a vacation! They have a great app that allows you to track the work they're doing. I'm thankful!

Mark Kimmerle on 07/14/2025

A trustworthy shop with a caring staff.

Abby Martin on 06/29/2025

Hands down the best experience at a mechanic that I’ve ever had. The staff here is SO wonderful!!! They were transparent and honest about the recommended repairs and gave full estimates in advance. This is the only mechanic I’ve been to that has taken the time to explain/teach me what issues they found and how the repairs will remedy the problem (without being rude or condescending to a woman who clearly doesn’t know much about engines lol). Will be taking my car here for everything in the future and recommending to all my friends. Thank you so much for the work you do!

Melanie Norris on 06/23/2025

You did a great job. I took my partner to his Dr. appt. On the way back my car just shut down on 161. Took probably 20 minutes to get it started. Got over to White Castle. Got a sandwich and relaxed.When we went out, my car started. But I called AAA to tow us to Clintonville Auto Repair. I was so afraid it'd shut down on me again. I'm 78 and my guy is 80. Not wise to be out there and maybe not have good luck. We praise AAA and Clintonville Auto Repair. They got us back on the road again. Thank you! Thank you ! And you will be the the that works on my car from now on. Melanie

Patrick Glasgow on 06/20/2025

Had a major engine failure on my vehicle. Clintonville Auto helped quickly and accurately give repair estimates and helper balance the decision to repair or replace. When I decided to replace they recommend several salvage yards who would give me a fair price.

Harry Warner on 06/18/2025

Not what it used to be. Years ago, I swore by CARS. I felt like I could trust them and they could get the job done. Perhaps they have had a change in management? I took my car there about 2 months ago, they ran a diagnostic, charged a lot for this, then said I should take it to the dealership, fine. However, they also told me that my tires were about to burst if I did not have them all replaced within the next month. And then tried to sell me 2000$ worth of new tires. I was dubious. When I took my Jeep to the dealership, they said my tires were fine and I should not worry and was fine to go on a road trip. I also stopped in at Discount Tire for a 3rd opinion because at this point I was so confused, they also told me I was fine and didn't need to replace my tires. I feel like I was being scammed. Today, I thought I would give them a try again because I'm having some trouble with stalling about every day. They're close and I want to support local business. I was told that if the problem does not occur when I bring it in they won't be able to do anything and it would cost me 245$ diagnostic fee regardless. This does not make me feel confident. I'm just going to the dealership. If I'm going to pay out the nose, I might as well do that. I'm done with Clintonville Automotive Repair Service.

Shop Reply

Sorry to hear your needs were not met in the way you wanted. That previous visit was for a wobble in the steering. We confirmed that there were no damaged/worn parts and took it on 2 separate test drives. We did not have any wobble. We did suggest checking with the Dealer as Jeep had put out a TSB regarding this condition AND a Recall. We felt charging the $150 for 45 minutes of Testing & Inspection was fair, as most people expect to get paid when they do work. We did NOT say the tires were about to burst. What we advised, in words and with pictures, is that the tires were 6 years old, in the last 20% of usable tread, AND had cracking in the rubber. We provided options for replacement that ranged from $1726 to $2300 depending on the tire choice. As for the most recent concern, again, it was notification that we do charge for Testing/Evaluation. If we go through the proper inspections and everything is good, and we don't experience the issue, we will still have charge for the time spent.

Enid Quinn on 06/04/2025

Had emergency repair needed so I can drive to work. Everyone I spoke to was friendly, courteous and answered all my questions. I'm happy with the repairs. Will be returning for future auto maintenance. Thanks!

ron Stein on 05/30/2025

Everything was super smooth. Very timely and professional

Maxwell on 05/16/2025

Everybody I dealt with was thorough and detailed oriented!

Angie Rucker on 05/16/2025

I called this place because it came recommended and maybe they do awesome work but based on my conversation over the phone, terrible!! Person was condescending and not willing to give info. Saying their hourly Rate was $77.83 but could be more. What? Realize other places charge twice that for hourly rate but just tell me what your rate is, don’t just say it could be more than that based on many factors like make of car etc. I told him it was a 2014 Subaru Crosstrek and he repeated $77.83 but “could be more.” When I asked for clarification about what could make it more now that he knew the car, he was very aggravated that I was asking this like I wouldn’t understand and said I was asking the wrong questions. Then I asked if the diagnostic fee would be applied towards the repairs if I do the them, and he said no but wanted to give me this long explanation about why that was. I told him I understand that and it made sense but he wanted to just keep explaining why. Also said the diagnostic fee was $155.11 but again… “could be more.” Whatever, I’ll take my chances with Goodyear.

Suzanne Santangelo on 05/15/2025

Out of town need an emergency repair and they helped me. They are wonderful

Ron & June Mann on 05/13/2025

Always friendly, knowledgeable and helpful people. Never worry that they are doing or recommending something that is not needed or necessary.

Jennifer Cartmel on 04/04/2025

I love their thoroughness. They always provide an itemization of what needs to be done and what takes priority, as well as cost. Always prompt service too.

Morgan R. on 03/31/2025

This was my first time going to CARS and it was smooth, the staff — especially Erica, Gary and Paul all whom I spoke to at one point during the time I dropped off my car to picking it up. Paul really took the time to explain the condition my car was in and why the repairs were needed. I’m not well versed in the nitty gritty of cars and as a woman I’m hesitant to approach auto repair places, but my experience at Clintonville Auto Repair Service made me not feel anxious at all! I definitely will be coming back when my car needs another service :)!

Marisol Davis on 03/28/2025

They were very thorough.. and got it fixed

Rome Jenkins on 03/25/2025

Extremely thorough on the diagnostic and gave great suggestions for next steps even though I didn’t do repair. Thanks for the attention to detail.

James F on 03/04/2025

Fast friendly and helpful.

Denise Jacobs on 02/04/2025

CARS thoroughly investigated everything I asked them to and answered all my questions. They completed all of the work in one day and even washed my windows!

Barbara Buyalos on 01/31/2025

Good experience

KJ Smith on 01/30/2025

Was highly knowledgeable and ethical. I plan on using them again

Kylee Brown on 01/24/2025

I was impressed from the minute I made the appointment and along every step of the way. Everything was explained to me and they truly went above and beyond for me to make sure that I had a reliable car and peace of mind. They have made a loyal customer out of me!

Will Klatt on 01/14/2025

I’m a huge fan of Clintonville’s diverse small businesses. It’s what makes it such a wonderful place to live along with its schools, walkability, and friendly neighbors. I’m not one to typically complain about services, but because this situation was so egregious, I just wanted to share my experience so no one else in our community is taken advantage of. I was having an issue with a radiator fan in my car that wouldn’t turn off when the engine was shut off. I took the car Clintonville Auto Car Repair. They told me that it was a leaky head gasket and said repairs would be close to 6 thousand dollars. On top of 400 dollars I owed for the inspection.They wouldn’t take my extended warranty( now I realize it was because insurance would have called foul ) so I took it to another shop. There after doing testing, it was clear that the head gasket passed all the tests and given that there were leaves all over the spark plugs Clintonville Auto Car Repair didn’t even do a visual inspection. I’m flagging this so no one else in the neighbor gets taken advantage of.

Andrea Cavanaugh on 01/10/2025

Called to get pricing on repairs and the guy was extremely rude. I will not take my car there. I called John's Auto and they were very nice and they fixed my car.

Shop Reply

Sorry to hear you were not pleased with your call. I am the individual you spoke with and I understand the frustration with not being able to get pricing for repairs prior to bringing the vehicle in. Unfortunately phone quotes are typically incorrect which causes even more frustration when the actual costs are presented. This is why years ago we decided to longer provide ballpark or firm numbers without putting our eyes and ears on the issue.

Jamie Rye Allen on 01/01/2025

I have been coming to CARS for almost 5 years, and they have always been wonderful. As a woman who has limited car knowledge, it's hard to find a place that won't take advantage of you, but CARS is one of those places that doesn't. Most recently, to potentially save me a lot of money, Paul went out of his way to research if my car's problem would be covered by the dealership since it was a common problem for Hyundais, something I would never know or consider. They have also monitored a problem on my car for years that I mentioned hoping not to have to pay for until finishing graduate school. They could easily lie and tell me it needs to be fixed now, but for a couple years now, they have told me at each oil change that it hasn't progressed. I'll be really sad to lose this place when I move out of town!

Greg Glasser on 12/26/2024

I'll try to keep my review brief. Back in June, my Hyundai Sonata was targeted and broken into for an attempted theft. They broke the glass and while they didn't steal the car, they completely messed up my steering panel. I tried calling a couple places that could fix this, C.A.R.S. told me they could, so I had my tow truck drop it off there. It took about a month to get my car back (that wasn't entirely their fault, my understanding is there was a cyber hack that delayed things. Still, it would have been nice for them to let me know that update versus me calling them asking what was going on). Not long after, my car was having trouble turning on. Tried jumper cables, that didn't work. So again, I had my car towed back to C.A.R.S. for further inspection. They replaced the starter. A month later, again, I was having troubles turning my car on and took it back for a third time to C.A.R.S. They told me basically nothing was wrong, my vehicle is in "theft mode" and if I just play around with the key fob, it should work. I found that odd because I never do anything different when I get in my car and turn it on, but ok. From there, sometimes it would turn on, sometimes it would not. I would have to basically hope and pray the "key fob" trick would work. After some more time, that no longer would work and I had to use jumper cables to get my car to turn on. I no longer could trust C.A.R.S. to fix this issue, as I kept racking up charges and my car was never reliable. So I took it to Luke's Auto instead. There, they found my module was completely disconnected. Since I had to jump my car so often, I now needed a new battery. I'm not a car guy, so getting into the specifics on the repairs is above my pay grade. But here's what I can confidently share: Driving (if I could drive at all) my car ever since I took it to C.A.R.S. made my life hell. Between my initial insurance claim and future visits, I spent thousands of dollars to not have a reliable vehicle. Ever since I took it to Luke's, it has been a pain-free experience and my vehicle has been perfectly normal. Had I simply taken my car there back in June, I would have saved so much money and had so much less stress. Not to mention, they came across significantly more communicative and customer-friendly, from their waiting room all the way to their follow-ups.

Juan Hood on 12/26/2024

Paul and Ericka was so great to me their communication was on point and I felt comfortable about leaving my vehicle with them I’m recommending everyone I know that has car issues to come to Clintonville automotive repair

Shelby Youtz on 11/24/2024

I cannot say enough about the kindness of the people working at this place. I was in the middle of an absolute crisis and Gary was such warm and understanding human. And the people who checked me out were also so warm and kind! They knew that I needed any sort of break, human kindness and understanding. As for my car, they got in back in working condition in no time! They truly seem to care about you. Which is very nice and refreshing. I can’t ever say enough thank yous to them.

Joseph Urban on 11/21/2024

Having a trustworthy mechanic on call is one of the greatest luxuries in life, and a difficult thing to procure. Every time I've needed them these guys have been there for me.

Shop Reply

Appreciate it. We are not really in the Auto Repair business. What we really sell is trust...glad your experience is meeting those goals we set for ourselves.

John F on 11/07/2024

Honest folks with transparent pricing!

Josh Reinicke on 11/07/2024

Been going to CARS for years and once again proved why I go there. Took my car in for an undetermined buzz at a specific RPM and they were able to diagnose and fix the broken exhaust system mount.

Shop Reply

Thank you Josh. It is always nice to fix a problem using the existing parts as opposed to having to replace things.

Stephen Arambasick on 11/01/2024

The folks at Clintonville Auto have serviced our vehicle on several occasions and they are always very thorough in their diagnosis and thoughtful of how that is going to impact us financially. They have worked with vendors as well as their own staff to keep costs reasonable and stick to the estimate that they provide. I would highly recommend these guys to anyone looking to have their vehicle serviced by trustworthy individuals.

Shop Reply

Thank you. Glad to hear we are doing our jobs properly.

Sherry Taylor on 10/29/2024

Replaced brake and fuel lines (entire lines from front to back) and the ABS module. I highly recommend CARS.

Shop Reply

Thank you

J F on 10/17/2024

This is the place to take your vehicle if you want quality work done. They do a full diagnostic run of the car and let you know what’s going on as well as things to plan for. Once your car has been to CARS, you have a very good idea of how well your car is doing. I recommend highly.

Deacon Santiago on 09/23/2024

Extremely happy with Clintonville Automotive. I dropped my car off and was walked through the entire process, ensuring that I knew what to expect along every step of the way. They made sure to call before any actions that might result in me paying money, and gave me a detailed report of what they found in the diagnostics. Then they informed me that my used car was still under warranty and were honest enough to send me back to the dealer. They may have foregone one transaction, but they gained a loyal customer for my future family car needs.

Heidi Ballard on 09/09/2024

Great as always!

Shop Reply

Thank you

Impact on 09/03/2024

They did a thorough job, kept me informed and only did things after first getting my approval.

Linda Beck on 08/25/2024

Happy with the service, we’re going on a long trip and getting our car ready. I feel the work on the brakes was great.

Marie Rose on 08/14/2024

Amazing! I felt so taken care of. They were kind and honest which is important for all customers but especially for me as a woman in a mechanic shop. I like their vehicle reporting system and it was just a really nice, efficient experience. I’ll definitely be back.

Jesse Neideffer on 08/09/2024

They advertise on their website as transmissions being their specialty but didn't seem to know many specifics about my makers transmission and referred me to a specialty shop. I asked for one specific item to be looked at but they charged me to tell me 2 of my fluids were dirty which they were not and they really didn't know what was wrong with my car.

Nedy Valdivia on 08/06/2024

I do NOT recommend going here. The guy at the front was going to charge us $150.59 just to inspect my van plus $909 for new radiator and another $233 for coolant flush. Go to Bernie’s instead where they will take care of you. This place (Clintonville Automotive Repair Service) takes advantage of people, ESPECIALLY women. Do NOT go here.

Shop Reply

First I would like to say Sorry for not meeting your expectations. I disagree with your statement about how we treat women and people from out of town. We have multiple reviews stating the exact opposite and we go to great lengths to maintain that. Second, we do not install Customer provided parts. When you buy parts you are getting them for the "Do it Yourself" price yet you were not doing it yourself. Would you take eggs and bread to a restaurant and ask them to make your breakfast? Of course you wouldn't. Parts sales are part of the model in the Automotive repair industry. Third, our repairs come with a 3yr/36k mile NATIONWIDE warranty. Your repair from the other Shop has a 12mo/12k local warranty on the Labor only. Fourth, a Cooling system flush is not standard when a radiator is replaced. If the condition of the remaining coolant is good there is no need to incur the additional parts cost. Finally, yes we do charge for a Vehicle inspection to determine the needs for an entire/proper repair. Why was the radiator leaking? Was it just age or is the cooling fan system not working causing a pressure increase and subsequesnt damage to the radiator? I the Rad cap working or did that allow for pressure build up? What is the condition of the Coolant hoses and should they be replaced also? There are many variables. You did not want to allow us to evaluate the Vehicle. My Service Manager gave you "best guess" on the repair without knowing any details or having the proper time to see what other Part options may have been available to lower the cost.

Cheryl Hill on 08/06/2024

DO NOT COME HERE, ESPECIALLY IF YOU ARE A WOMAN! YOU WILL BE TAKEN ADVANTAGE OF! First off: rude as heck! Me and my friend’s van broke down on the side of the road the night before bc of a radiator leak. When we came in and asked for help the guy at the front said, “well here’s what I’m gonna do. I’m gonna charge you $150.59 regardless if I fix it or not, then if we decide to fix it it’ll just go up from there.” My friend asked “How much does it cost to fix a radiator?” He said “I’ll charge you $909 and that’s not including a coolant flush which will be $233.” It was like he was pulling these prices from his butt. And a coolant flush is PART OF THE PROCESS. That’s like going to the dentist and then charging you to rise your mouth out after they cleaned your teeth. This company saw 2 woman who were from out of town who were just looking for some help. And he tried to take advantage of us. Luckily we aren’t stupid and have ppl looking out for us. But I advise any women coming here alone, to NOT! They WILL take advantage of you. When we went to tell him no thank you, he was on the phone chit chatting with his buddy and we were trying to wave to be polite and he completely ignored us as if we weren’t even there. DO NOT COME HERE! We ended up buying our own parts at autozone (my uncle has a commercial discount so that saved some $) but we went down to BERNIE’S and they only charged us 2 hours worth of labor. We got our Radiator changed, upper and lower radiator hose change, coolant flush and re-stocked, thermometer changed and a coolant fan changed. All in all, for paying for our parts plus labor, we walked away paying $589.16 Where THIS GUY TRIED TO CHARGE OVER $1,300 , AGAIN, TRYING TO TAKE ADVANTAGE OF WOMEN AND OUT OF TOWNERS! GO TO BERNIES!

Shop Reply

First I would like to say Sorry for not meeting your expectations. I disagree with your statement about how we treat women and people from out of town. We have multiple reviews stating the exact opposite and we go to great lengths to maintain that. Second, we do not install Customer provided parts. When you buy parts you are getting them for the "Do it Yourself" price yet you were not doing it yourself. Would you take eggs and bread to a restaurant and ask them to make your breakfast? Of course you wouldn't. Parts sales are part of the model in the Automotive repair industry. Third, our repairs come with a 3yr/36k mile NATIONWIDE warranty. Your repair from the other Shop has a 12mo/12k local warranty on the Labor only. Fourth, a Cooling system flush is not standard when a radiator is replaced. If the condition of the remaining coolant is good there is no need to incur the additional parts cost. Finally, yes we do charge for a Vehicle inspection to determine the needs for an entire/proper repair. Why was the radiator leaking? Was it just age or is the cooling fan system not working causing a pressure increase and subsequesnt damage to the radiator? I the Rad cap working or did that allow for pressure build up? What is the condition of the Coolant hoses and should they be replaced also? There are many variables. You did not want to allow us to evaluate the Vehicle. My Service Manager gave you "best guess" on the repair without knowing any details or having the proper time to see what other Part options may have been available to lower the cost.

Craig Zedalis on 08/01/2024

They do good, thorogh work and take the time to explain everything.

Santana Garcia on 07/12/2024

My car was overheating and having several issues, the technicians at Clintonville automotive repair were kind and helpful with explaining what was wrong with my car, the cost to fix it, why the parts failed and gave me recommendations for fixing. Ultimately my 15 yr old (210,000 mile) car reached the end of its lifespan but I will continue to use Clintonville Automotive repair for my next car. I highly recommend this shop!

Shop Reply

Thank you. Sorry we did not have better news. Be sure to get the next vehicle inspected before purchase. Knowing what you are getting BEFORE buying is invaluable.

Bigg Burg on 07/06/2024

Called for a tune up price.. guy really asked why do I need a tune up… i told him my spark plugs are bad..he said they really don’t go bad… and he couldn’t give me a price on just changing plug and wires he got look at it.. just sounds like they trying to get extra money.. got bad vibes from these people Reply to their reply .. To reply to them.. it was sparkplugs and wires.. I know because I had a compression test done... And was shown the plug .. I just asked for a job done that I wanted.. and there is something called routine maintenance I totally get what you mean about it being something else.. but some people know what they want . And Instead of just saying.. how are you sure or did you have a previous diagnostic... It was just handeled poorly

Shop Reply

Sorry to hear you got the bad vibes. Can't think of anyone here that would say a spark plug can't go bad as they go bad often. We do not do phone quotes because the vast majority of the time they are incorrect. We prefer to inspect the vehicle because often there is more to the job and we would rather give the proper price than have to call and explain the add ons. THAT looks trying to get extra money for sure. As an example: What appears to be a spark plug issue can also be a faulty ignition coil. It is not uncommon to find oil in the spark plug tube that is due to faulty valve cover gasket. As you can see, a quote for sprk plugs can turn into plugs, one or more coils, and a valve cover gasket. Much different price and in this example the valve cover gasket leak would actually be the probable source of the coil/plug problem. All of our Diagnostics are provided to the Customer by text or email with included photos of the problem areas.

Lisa Smith on 06/25/2024

excellent work today! Worked hard to get my car back earlier than anticipated so I could go out of town last minute. Thank you all so much!!

Shop Reply

You're welcome. Glad we could keep your plans together.

Hubert Hill on 06/19/2024

Fast and friendly service, will always bring my vehicle here

Shop Reply

Appreciate it. Look forward to seeing you again.

Claire Roboski on 06/19/2024

I appreciated being able to make an appointment ahead of time & being able to get the majority of my immediate car care needs handled in less than one business day.

Shop Reply

Thank you. We try our best to make things as convenient as possible.

Ronli Moses on 06/12/2024

These guys are incredible. The detailed explanation and documentation with photos was like nothing I had experienced before. They try to teach their customers as much as possible about their cars to make it easier to diagnose and address issues and their full transparency was refreshing. I won't be taking my cars anywhere else.

Shop Reply

Thank you. We realize that our world is not one that many are knowledgeable in. Being clear and transparent keeps things honest and positive.

B.L. Baldwin on 06/06/2024

I took my car in because it stopped accelerating on the highway. The mechanic said he couldn’t re create my issue, no indicator lights came on and the car was fine. Attempted to drive it home but had the same issue happen twice in a fifteen minute trip. The car can’t be fine and also failing to drive. I question whether or not they even did anything or just charged a fee for a diagnostic test and told me everything was fine. Don’t recommend.

Shop Reply

Our scans of the vehicle computers showed no Current, Pending, or History fault codes. Our test drive did not show any abnormal reading from any of the vehicle sensors. This is why we only charged for the 30 minutes spent. We are sorry that it continued to act up for you. That said, if we do not have any issues it is difficult to make any recommendations and we would never do any any repairs on just a guess.

Mark Hatch on 06/04/2024

Great service.

Shop Reply

Thank you

Brenda Scurlock on 06/01/2024

Thank you for you fast service.

Shop Reply

You're welcome. Hopefully the other bearing does not cause any issues for quite a while.

Margaret Price on 05/23/2024

Clear estimates, no upselling, careful assessment of the WHOLE car (I have a 12-year-old Corolla), prompt service, easy payment.

Shop Reply

Evaluating the WHOLE vehicle, as opposed to just the current complaint, allows us to identify any other current issues or possible future issues. Having a full picture allows for better decision making.

Richard Kern on 05/07/2024

I’ve taken my cars to Clintonville Auto for years — it is the most professional and honest car repair service I’ve ever found!

Shop Reply

Thank you for the kind words. We do our best.

Joanna Atwood on 05/01/2024

How many auto repair shops will save you money instead of blowing smoke up your keister? C.A.R.S. will - these guys saved me 2K+. How's that for honest? I'll never go anywhere else.

Shop Reply

Thank you. Sometimes just making money is not the best thing for You, Your vehicle, or the Business. We would rather have you as a Customer for 30 years than taking advantage twice and never seeing you again.

Trisha Butt on 04/23/2024

Very friendly, professional fellows who get right to business! Thanks so very much! I will definitely be back in the future!

Shop Reply

Thank you. We try to be as clear and upfront as possible whether it is good news or bad news.

Ronnie Marshall on 04/11/2024

Always great service !!!

Shop Reply

Thanks Ron

johnathan hess on 03/18/2024

People were nice and helpful

Shop Reply

Thank you

Victor krell on 03/13/2024

I felt we were given great service. Problem diagnosed, and options for service explained. Repairs made and back on the road. Would recommend to anyone who asks. Thank you.

Shop Reply

Thank you. It really is a simple process if you focus on the proper things.

Jordan Yoder on 03/11/2024

Good clean shop. Lots of good support. Good communication with the apps. Things are so expensive nowadays. Rotors and pads for all wheels = around 1200 -1300, is a little on the pricey side. It's like that everywhere though. I fixed it myself for less than $500. Took me about an hour and a half. But your diagnostic was spot on and fair priced. You guys do good work.

Frederick Taschner on 03/01/2024

Repairs were done quicker than expected and we discussed them beforehand. Price was what I had expected, and final bill was less than quote. I will continue to use CARS for service, as I have for many years.

Shop Reply

Thanks Fred

Britta Krell on 02/09/2024

We had a problem with the AC and heat in our Subaru. After the initial repair the problem was not fixed. C.A.R.S took responsibility for it until, after two more tries, AC and heat worked. We have used this garage for many years and will continue to do so.

Shop Reply

Thank you for your trust and patience.

Anthony Mckay on 02/08/2024

Always professional and willing to do what’s needed to ensure you automobile is running as it should.

Shop Reply

Thank you. That was quite a bit of work and some of it unexpected when when we started. Appreciate your patience also with the time frame.

alex grayson on 01/25/2024

Easily the most honest and straightforward shop I’ve ever dealt with.

Shop Reply

Thank you. Those are the two biggest things I stress to the Staff on a regular basis. Glad to hear it came across.

Richard Humenick on 01/04/2024

I have used CARS for 30+ years. I have learned to rely on their judgement, which is always good. This service was for routine maintenance - specifically an oil change and repair of a leaking tire.. As usual, the service was great! And, everyone I worked with was helpful and friendly.

Shop Reply

Thank you Rich. Always good to see you when you stop in.

John Sherman on 01/02/2024

Thanks for resetting the right bumper cover! And the blinker works fine.

Shop Reply

You're welcome

Jack Holdford on 12/27/2023

Professional, prompt, good explanation of diagnostic results & remedies, trust inspiring.

Shop Reply

Thank you

Andy Harrison on 12/13/2023

CARS RULES!!! Best automotive service in Columbus hands down!

Shop Reply

Thanks Andy

Kathy Groah on 12/13/2023

Happy to be a new customer.

Shop Reply

Thank you. Hope to see you soon but not TOO soon!

Denise Paroly on 12/11/2023

This place is hands down the best repair shop I’ve ever been to. They diagnosed and repaired an electrical problem in two days that the car dealer couldn’t do in six weeks. Very pleased with the service.

Shop Reply

Glad to hear. Sometimes the complicated issues take a little extra time and patience that s Dealership is unwilling to manage.

joe d (Joe) on 12/05/2023

If you’re tight on cash, I wouldn’t recommend this place. They want your car by 7-8am but might not start working on it until 2-3pm. So that seems like an unorganized way of repairing cars. If you owe less than $300-$400 they are going to run up the cost with a full inspection. They are really awesome mechanics. Complete knowledgeable about their craft. If you need small things done, they will do what they can to get you out of there. Unfortunately, they will leave a bad taste in your mouth if you can’t make the repairs “worth their time”

Shop Reply

Our Full Inspection is provided at no cost and is done on every vehicle that comes through the door. There is a separate inspection done based on specific Customer complaints. The no cost Inspection is done to identify any other relevant issues so the Customer can make educated and informed choices regarding their vehicle repairs. We take appointments for every day based on the hours available for work and the needs that days Customers are having. Having everything there by 8-9am allows us to create a flow that will allow for everything to get completed after the vehicles are diagnosed. If something is dropped off at noon or 1pm we may have already allocated the available hours to the vehicles that were dropped earlier.

Alisha Van Scyoc on 11/30/2023

Always quick and wonderful to deal with. Never feel like I’m being talked down to because I’m female. Gary is upfront in letting you know what needs done now and what can wait a bit.

Shop Reply

No reason to talk down to anyone, male or female, as most have limited knowledge with what we do. We try to treat everyone as if they have zero knowledge and then explain things in a way that everyone can understand and trust can be created.

Kuukua K on 11/28/2023

Expert and friendly service

Betsy Smalley on 11/28/2023

Friendly and helpful service

Cindy A on 11/20/2023

My service to my vehicle was all that I hoped it would be. Very efficient.

Shop Reply

Appreciate the kind words. You experienced what we try to do every day with every Customer.

Mike Zinn on 11/12/2023

5 star all around. From drop off to contacting me with pricing and parts to pick up. Highly recommend this shop.

Janet Moffat on 11/08/2023

I have been going to CARS for years. I have tried dealerships after purchasing another car but always return to CARS. They are honest, reliable, and their work is impeccable. It is a pleasure dealing with them.

Shop Reply

Thank Jan. Happy to have been of service all these years...at least the 21 I have been working here.

Ben Walum on 10/27/2023

They explained what I needed repaired and the repair quality was excellent.00

Shop Reply

Thank you. Glad we met your expectations.

Debbie Wakefield on 10/19/2023

They don’t communicate about costs until the work is already done and it’s time to pay and you’re stuck. When I dropped off my keys the night before my car’s appointment I signed that I wanted to my contacted if repairs were over $200 and was not contacted when my bill turned out to be $1,357. They took advantage of me. Why even have the “call me with an estimate” option if they aren’t going to do that? They kept my car all day. I even called mid-day and talked to someone on the phone and he never told me the cost of anything, never warned me about cost or talked numbers. He never offered advice about the services I’d requested, like what maintenance was typically done at this mileage. I learned to always request an estimate, to not be naive and trusting. I used to take my car here regularly but now I can’t trust them.

Shop Reply

Sorry you felt this way. We discussed all of the repairs that were done, and the costs, when the Appointment was scheduled over the phone. The things completed were all services that were recommended on previous visits and the costs were discussed at that time as well as being printed on the bottom of those Invoices. Due to the conversations in the past, and when the Appointment was scheduled, it was our understanding everything was clear as the reasons and pricing were disclosed multiple times.

Chris Durbin on 10/17/2023

Very detailed/professional service for your vehicle and they get it back to you as soon as possible. I definitely recommend them.

Rick Wolverton on 10/14/2023

Great communication, great service

Johnny Hale on 10/13/2023

Clintonville automotive was awesome. I took my Ram to a dealership first and it was not a good experience. I took it to Clintonville automotive and they fixed everything with expert Precision

j buehler on 10/11/2023

2005 Accord with manual developed shifting issues, making it undrivable or at least unreliable. After taking it somewhere else that cost $500 with no improvement we took it to CARS, where they fixed the problem and did not charge us what we had originally expected (the fix was easier than anticipated). Not as convenient for us geographically, but we had a positive experience (the owner was straight with us, responsive, professional) and would recommend.

Margie bogenschutz on 10/09/2023

Actually this is from Carl Bogenschutz, not Margie. Excellent service as always. After 45 years in Columbus, I can always count on three places: Como Mower, Beechwold Hardware & CARS/Clintonville Service Center.

Shop Reply

All three, in my opinion also (although I am biased toward one for sure), are top notch in the area. Thanks Carl.

Tess Caley on 10/08/2023

Great service. Timely communications with prioritized repair issues. Top notch! I’m so glad that I found C.A.R.S! Will definitely use them again.

Dan & Roberta Morton on 09/28/2023

This business has serviced our cars for over 30 years. They even serviced the car of our daughter who was visiting from out of town on a holiday weekend!

Shop Reply

Thank you.

Its me! Bonnie on 09/25/2023

Rude Service.

Robert Tipple on 09/20/2023

Trusted service as always. Next year will be 60 years of their caring for my vehicles.

Shop Reply

Thank you Bob.

Tom Barton on 09/18/2023

Trustworthy service and no hassles! CARS was able to get me the tires I wanted for a great price and installed them. Thanks guys and gals!

Shop Reply

Thanks Tom. Appreciate the feedback. Good to know things get done the right way when I am not present

Greg Ventresca on 09/15/2023

CARS exceeded my expectations. It has been a long time since I've had a car repaired by someone other than a factory dealer. Nonetheless, I was fortunate enough to have chosen this company. When I dropped the car off, I met the owner and had a long conversation. I never felt rushed. Two hours later, I had a beautifully detailed estimate that included audio and video of the problem and the suggested repair. They also took the time to check the overall health of my car and made a few soft suggestions - which I approved. A phone call set my expectation to having it ready the next day, it was ready the same day. Finally, the final cost was less than the estimate and the car runs like new. This was an outstanding experience. 👍

Geoff Hewston on 09/08/2023

Very professional and affordable service. Very pleasant people to deal with. I will be a repeat customer.

J TH on 09/06/2023

I had to have my car towed into CARS and they quickly repaired it to great satisfaction

Cindy Porter on 09/02/2023

I always trust CARS with my car and it’s important to take care of your vehicle. Especially with the new prices!!!

Shop Reply

Thank you. The Silverado has plenty of life left in it!

CHRIS JAMES on 08/28/2023

Great people

Rachel Sykes on 08/20/2023

CARS seemed like a safe choice for my car's needs based on the multitude of positive reviews. But I was puzzled when I drove off in my newly fixed vehicle, only to find that my vents were blowing hot air and no one had bothered to inform me. After scheduling another appointment, I was told it would be over $400 to recharge the AC, which seemed extremely high compared to average estimates. Not even a few weeks went by though, once it was recharged, and the hot air returned. CARS told me they had found a leak, which would cost even more than the initial recharge to fix. It's frustrating that the leak could have be tackled in the first place, on top of the plethora of trips and time I had to waste dropping off my car (not to mention the fact that they didn't notify me the last time my vehicle was ready to be picked up). Ultimately, I was in a bind and CARS did the job. But I just hope that future clientele experience better communication than I did.

Norma Oldham on 08/20/2023

The staff at Clintonville Auto Repair Service are awesome. They are very friendly, helpful, patient and knowledgeable. The mechanics perform quality work. They are dependable and stand behind their work. My car had an oil leak. It was in a difficult place to find. Paul and Gary always keep their customers informed and they explain the work to be completed. During my most recent visit, Paul went above and beyond. He is amazing. The young woman who is the accountant/cashier is very pleasant and friendly. I always enjoy our talks. CARS is an outstanding place to bring a car for repairs. I would recommend them to everyone.

Shop Reply

Thanks Norma. You are always friendly and patient and a joy to have in the Shop. I've interacted with you as a Technician, a Service Advisor, and now as the Owner and I am glad we have always met your expectations.

Shilo Anne on 08/19/2023

Fast and efficient service however my keys came back with holes in the rubber on the buttons

Shop Reply

Thank you for stopping by with your vehicle needs.

Doug Dodridge on 08/18/2023

I’m a first time customer turned long time customer. From start to finish, we had a great experience working with the Clintonville Automotive Repair group. Paul and his team were both friendly and professional throughout the whole process. Fixing your car is never fun, but these guys made it easy.

Shop Reply

Thank you Doug. Your experience is literally our goal. Many people think we sell Auto repairs, which is true to a point, but the biggest goal is creating trust. Hope to see you again...just not too soon.

J Hoover on 08/17/2023

The Dodge Grand Caravan is running great! Thank you for all of your work. You guys rock!!

Jennifer Ferree on 08/17/2023

Everyone I talked to was nothing but extremely friendly, respectful, and helpful. They had everything completed quickly and charged me fairly. I highly recommend CARS!

EC Rob on 08/06/2023

Paul took the time to answer my questions (including sketches!), the work was completed timely, and my car came back cleaner than when I dropped it off!

Judith Schwartzbaum on 08/04/2023

Excellent Service! Thanks to Clintonville Auto I am able to keep my very old car working. Once again, great work, as always.

Shop Reply

Thank you. We appreciate you continuing to stop by the Shop.

Jarrod Williams on 07/31/2023

I am very pleased with my first visit to Clintonville Automotive Repair Service. Owner Paul Marquardt and his staff were courteous and professional throughout - starting with my initial call to schedule service through pick up of my vehicle. In addition to receiving great customer service, repairs were completed timely and as requested, and at the cost that was estimated.

Shop Reply

Thank you. Our goal is exactly what you describe. Glad we met your expectations and hope to see you back...just not too soon!

jessica holman on 07/29/2023

We’ve taken a few different cars of ours here over the years. These guys do great work and are honest. Their prices may be higher, however, they guarantee their work and provide warranty!

Crystal Ware on 07/27/2023

I’m very happy I came there you guys explain in depth and I’m just secure with your services

Shop Reply

Thank you. You had a tricky situation where understanding and explanations are important for understanding.

James Washington on 07/15/2023

I thought that the personnel was very helpful during the whole process.

Zinron on 07/12/2023

Been here several times and can’t imagine going anywhere else. They help you understand what’s wrong and exactly what they need to do to fix it. Friendly and professional. Highly recommend.

Jackie Omlor on 07/06/2023

What a wonderful place and awesome people. These guys saved the day for us. We are from out of town and parked our car at a nearby hotel by the airport while we were on vacation. Came back and my catalytic converter was cut off my car. They helped us immediately. Above and beyond what I could have ever expected in a bad situation. Would recommend them to anyone and everyone. If you are in their area and need work done on your vehicle you should go here. They will most definitely take great care of you and your vehicle.

Miguel Tinajero on 06/29/2023

Top notch customer service!

Mark Tinsley on 06/26/2023

Great service and communication.

Larry Bales on 06/19/2023

Awesome auto shop. Top notch customer service and the text communication is very efficient. 5 stars plus !

Steve Devlin on 06/19/2023

Great professional and honest service every time!

Shop Reply

Thanks Steve.

Zachary Pontzer on 06/18/2023

The folks here were very warm and kind. Most of all they were extremely clear about their process and they were incredibly fair. I got updates about the general health of my car throughout the day. Went in for brake work, got my brakes taken care of and a couple other things. Nothing beats the feeling of safety after getting your car back from C.A.R.S. Plus they reassured me that the mess in my car was far from the worst they had seen! XD (I'm sure they never would have brought it up but I expressed embarrassment about the state of my car and they quickly put my mind at ease. Bless you, sweet people)

Paul Jacobs on 06/12/2023

They diagnosed an A/C leak, repaired and recharged the system in good time. I was very impressed with their knowledge and communication throughout the process.

Eric Rickles on 06/08/2023

Honest and hard working group. Will be my main go to mechanic moving forward.

Tyler Royer on 06/05/2023

Excellent and professional. Expert service by long-standing local business.

Shop Reply

Thank you. Enjoyed our conversation. Glad you were pleased.

S G on 06/02/2023

Bad customer service. Took car elsewhere where there were cheaper services.

Mark Jones on 06/01/2023

Seemed to have made the correct diagnosis. Very knowledgeable.

Shop Reply

Thank you

Kathy Bower on 05/30/2023

Very professional and reasonably priced.

Shop Reply

Appreciate the business and glad we met your expectations.

Brenda Evans on 05/07/2023

Quick detailed service with excellent turn-around time. Always a pleasure!

Shop Reply

Pleasure for us also. Thank you.

Paul Huff on 05/05/2023

Quick and friendly. Pretty cheap for the work done. Dealt with the owner, he was great

Shop Reply

I have been called many things but great might be overselling it! Just trying to get good information to people so they can make educated decisions.

Michael Mayer on 05/01/2023

Had an electrical problem. Car smoked when trying to start. Clintonville technician diagnosed and repaired the problem. Very satisfied. I highly recommend them.

Shop Reply

Thank you. Glad you had a good experience. Those older vehicles can be a challenge at times.

Julie Dorsey on 04/27/2023

Wow! I’ve been a car owner for decades and this is the first time I’ve been to a mechanic that understands how to be considerate to a customer. I’m so impressed with their friendliness and professionalism. They provided me with a lot of information and kept their word every step of the way. The online report on my Jeep was such a nice touch. After all these years, I’ve finally found a maintenance/repair shop that I’ll be happy to go back to.

Shop Reply

Thank you. Good hear we earned your trust. That is the, hands down, hardest part of the process.

Alyssa Knab on 04/18/2023

The people who work here blew me away with the level of professionalism, organization and communication they provided for me. They clearly communicated to me any issues that were associated with my car and gave me some valuable information. I had some general maintenance items done and was planning on going elsewhere for new tires. Based on my experience here I think I will be coming back here to have them do my tires for me. Thank you again for being trust worthy and reliable. I will definitely be recommending Clintonville Automotive to others!

Shop Reply

Thank you. Car repair can be uncomfortable and confusing so we tey are best to make it as smooth as possible. I will let Gary know he provided you a good experience.

trici drews on 04/15/2023

Dropped off car at my convenience & it was ready about 4 hours later. It's not jiffy lube but have more confidence in the service provided here. Btw, Erica the office manager is the best!!!

Shop Reply

Thank you. All of us appreciate Erica for a 1000 different reasons!!

Spencer Wolverton on 04/13/2023

Great service, incredibly reliable!

Shop Reply

Thank you. I’m happy we continue to earn your trust.

robin lamb on 04/11/2023

Great place....highly recommend to everyone....only place I trust to give me honest advice on what my car needs. Gary is the best

Shop Reply

Thank you

Cory Simpson on 04/10/2023

This is how service should be! This was my first time going here and I will be coming to them every time from now on. Such great customer service, care, and attention to detail! I was absolutely blown away by how professional and courteous the staff were. They explain everything to you with such detail that you yourself feel like a fully trained mechanic. It was nice to be able to trust an auto body shop and have zero doubts of being taken advantage of or feeling like you’re being massively overcharged. As long as I am in Columbus, I will be a CARS customer!

Shop Reply

Thank you Cory. I passed you thoughts along to the Staff and thanked them for keeping to the Goals we have set.

Casey Cooper on 04/07/2023

Great shop. Really good customer service and seemed very straightforward with what needed to be done and sent detailed descriptions and pictures. Thorough, honest, and fast.

Shop Reply

Thank you. The pictures are worth their weight in gold in trying to get everyone on the same page. Glad you enjoyed the experience. Hope to see you again.

ellin granger on 03/27/2023

Timely! Tech did quality work on my car. Did not try to up-sell— just made the needed repairs. Called with estimate. The employees are friendly and professional.

Shop Reply

Thank you. Glad you had a good experience.

Dave Phelps on 03/24/2023

CARS is thorough. I keep going back, and I’ll continue to do so.

Shop Reply

Thank you Dave. Happy to hear we keep meeting expectations.

Gene Clifford Katter on 03/13/2023

Great job replacing my RAM’s exhaust manifold gasket.

Shop Reply

Thank you. Tricky job with the broken studs but completed successfully.

Connor Ferguson on 03/12/2023

These guys were very professional and up front with their business! Also was able to pick my car up the next day after they were able to take a look!

Shop Reply

Thank you Connor. Glad you had a good experience.

Corey Jones on 03/06/2023

This place is the best , they communicated with me every single day and went above and beyond to solve the problem... that other shops looked right over..best money is spent...

Shop Reply

Thank you. Appreciate the kind words.

Caleb Beidelman on 02/28/2023

I absolutely loved taking my car to C.A.R.S. Everything within the process was smooth, efficient and worry free! Their system of texting and emailing as well as recommended services was not something I have ever seen but I really liked how they prioritized everything necessary to repair. I felt cared for the entire way through. The guys at C.A.R.S are very down to earth and I loved chatting with Gary both upon dropping my car off and picking it back up. If you are looking for a place that is not trying to nickel and dime or upsell to care for your car in Columbus look no further! I wish I could give this place more than 5 stars!

Shop Reply

Thank you. We have found that almost everyone really likes the Digital Inspections.

Connie Gallagher on 02/24/2023

Excellent service.

Shop Reply

Thank you

Robare Hoitsma on 02/24/2023

Clintonville Auto is a great place to your for repairs and maintenance. I love their system of giving updates and confirming appointments via text. They treat customers with respect.

Shop Reply

Thank your sharing. Happy to hear our goals are being met.

Eric G Valcourt on 02/17/2023

I appreciate the team at CARS for their professionalism and care and concern with doing what it took to ensure my car was running like new!

Shop Reply

Thank you for the opportunity.

Tee Jay on 02/08/2023

Have done repairs/maintenance with CARS for many years, previous owner/management and current owners/management. CARS is without, my one and only choice of repairs, reasonable rates, repairs are right on, love the online photo status, front desk is always awesome for checkout, can't say enough but highly recommend

Shop Reply

Thank you. I passed along your words to Erica up front!

Tracy Mike on 02/05/2023

They were honest and didn’t push services I didn’t need on me. I like their digital report. The person at the counter didn’t patronize me because I’m a woman and don’t know a ton about cars.

Shop Reply

Thank you. We approach things as if no one knows a ton about cars, man or woman, and try to explain things in "real words" that get supplemented by the pictures from the Digital reports. Good to hear it met your expectations.

Robert Wienckowski on 02/03/2023

Provided details and estimated cost of repairs. Work was completed timely. Truck is running fine.

Shop Reply

Thank you. Hope to see you again.

Breanna Brumfield on 01/31/2023

Backing Michael’s review of this place from 8 months ago. My first experience ever taking my car to a shop and my phone call with Gary was very displeasing, as he was pretty rude and seemed annoyed that I didn’t know what he knew. Found the tone to be pretty condescending but brushed it off since the place came recommended. Everything went great when I took my car in for the battery & an overheating issue. I was actually pleased with the service, though they didn’t address the overheating problem at the time. Ended up having to make another appointment after the original, the guy I spoke on the phone with was not Gary and it was very pleasant. I was excited to take it back given my first experience. After discussing my options for my overheating issue this time around, Gary, to whom I was speaking to on the phone was rude and condescending *again*. As a business owner myself, I would never speak to any of my clients in the way that he talked to me both times. Have some humility. Part of running a business and being a professional is having a bad day(s) and NEVER letting your clients or customers know that you are. 3 stars because the first work they did was decent, despite not addressing the overheating issue then.

Shop Reply

I apologize you didn't feel as if you were spoken to appropriately. I have addressed the issue with the Staff. The reason we did not address the overheating issue is that it did not overheat, or run hot, while we had it the 1st visit. On the subsequent visit we learned the specific driving conditions (drive more than 12 miles over 65 mph) you were experiencing the issue. Under those conditions we still did not have an overheat but did find the reason that it would at times, which was a restriction in the radiator.

Sam Harrison on 01/26/2023

C.A.R.S. diagnosed a no start with my car and had it fixed quickly. Runs great now. They always fix my vehicles right the first time.

Shop Reply

Thank you Sam. Appreciate the patience you give us with the 40+ year old vehicles you bring in.

Christopher Moore on 01/25/2023

The belt and tires needed repaired and they were fixed.

Shop Reply

Thank you

Ron Hosenfeld on 01/21/2023

These guys always give us great advice and prompt service. We've trusted them for years.

Shop Reply

Thank you for the trust. Glad we earned it repeatedly.

Ben Casto on 12/31/2022

These guys are great, very clear communication throughout the whole day, I got pictures of my car with what they looked at and the issues they found. My headlight was having some electrical issues and they were able to fix it the same day I scheduled the appointment and do an oil change. They told me other things they found during the inspection and were very honest about how everything should be prioritized-if I could wait on issues and when I should probably get them fixed. Overall a great experience and I will be coming here again.

Shop Reply

Thank you. Realizing that everyone isn't a Lotto winner is the mindset behind the itemization/prioritization of needs. Gives Customers time to budget and make wise decisions.

Tatyana Karakay on 12/27/2022

I am always impressed with the work of specialists at CARS. They are thorough, reliable, mindful of cost, accountable, never suggest unneeded repairs. However, this time they went beyond what I can expect. My daughter is in the navy, was here for just a week, they handled her scheduled maintenance work as planned, but then later her car had unexpected issues, and they really worked hard to get the parts and get work done for her to return to her base in a timely manner, and during holiday season too. I am very grateful and highly recommend this service company.

Shop Reply

Thank you. We appreciate the kind words and your patience.

Jim Weiner on 12/16/2022

Courteous staff. Gentleman added air to my tire and delivered my car to me at the waiting room door. Office employee Erica was very friendly and upbeat.

Shop Reply

Thank you. I have shared your message with the people you interacted with.

Joe Kovalcik on 12/09/2022

Excellent service. Top notch reporting. Came in lower than estimate.

Shop Reply

Glad you had a good experience.

Molly Nichols on 12/09/2022

We have only had excellent experiences with Gary and C.A.R.S. They work quickly. They are honest about the issues and give solid recommendations. I cannot recommend them highly enough!

Shop Reply

Thank you Molly. I have let Gary know about your experience.

Miraj Patel on 12/08/2022

I take my car here for all my car repair needs. They are very dependable.

Shop Reply

Thank you

M Peccia on 12/02/2022

Paul and his crew were fantastic to work with!

Shop Reply

Thank you. Sorry you have to go into the Office occasionally again but good thing the car will get you there now!

Ryan Jenkins on 11/23/2022

It’s nice to have someone to trust with my 2000 Acura Integra. They keep it running.

Shop Reply

Thank you Ryan. We keep trying to do our best.

Michelle Van Tine on 11/14/2022

I've always been satisfied and have used this business for years. Charges are reasonable and they communicate with me frequently about what is going on. It's an A+ service.

Shop Reply

Appreciate the review.

Jason Beckman on 11/13/2022

Detailed and helpful. Final bill was exactly what was communicated, work done was high quality. Highly recommend

Shop Reply

Thank you for the trust.

Rufus Jones on 11/10/2022

They diagnosed our issue, gave us an estimate and fixed it.

Shop Reply

Thank you

kazzamisgreat on 11/09/2022

Car was finished quickly. Multiple quotes provided for additional maintenance without being pushy. Car drives great now! Thank you

Shop Reply

Thank you. Hopefully we can take care of your Vehicle in the future also.

Rex Richmond on 10/28/2022

Great service and fair pricing. The technician I spoke to about my car was thorough and honest. I really like the text service they use. It lets you see everything they found to be going on with the vehicle. Made things much simpler. Will be recommending them to friends and family.

Shop Reply

Thank you.

Timothy Sloan on 09/25/2022

Prompt professional service

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Thank you

Michael Schmidt on 09/21/2022

I get all my car work done here and I've done so for years. They always do a good job and for a very reasonable price. Repair invariably comes in for less than the cost of the estimate. Also, they have a very inexpensive car rental available for the day.

Shop Reply

Thank you for the review. Sounds like we are doing the things we preach to the Employees every day.

Shirley Benson on 09/16/2022

They did an excellent job. Treated me with respect. Highly recommend.

Shop Reply

Thank you Shirley. Sorry for the slight delay in completion but glad it all came out well.

Mary Vaughn on 09/12/2022

Excellent service in all respects. I’ve used them for years and will continue to do so

Shop Reply

Thanks Mary. Hopefully we can keep that MDX on the road as long as you need it.

Julia Quinn on 08/26/2022

I decided to give CARS a chance, and I can honestly say they provided the BEST auto service I have ever had. All of the staff is friendly and knowledgeable, and they have a great system. Being the first time they had seen my car, they did a thorough inspection. When the inspection was complete, I received a link to my own page, detailing (with photos of my own car!) what is Good, Needs Eventual Attention, and Needs Immediate Attention. They were 100% transparent about everything, and I’m so grateful for their thorough explanations. They were completely honest about what I should prioritize and what may not be as important for my situation. I will definitely be coming back for all of my auto needs.

Shop Reply

Thank you. Fwiw, that Inspection is something we do on every vehicle...new Customer or existing...if we haven't seen the vehicle in 4 months or more. Glad we met your expectations.

Cuz JACKSON on 08/25/2022

The most important thing I'd like to say is that this has to be the most honest and respectful place to have automotive work done that I've been too in years. Service was affordable and the service that was offered is the service that my vehicle needed. Not any additions trying to sale me extra stuff that I didn't need. Excellent Service, Very Friendly, Very Informative on services that were needed, on services that were performed and even scheduled a follow up to inspect vehicle to make sure everything was working fine. Excellent place to have car serviced. My new go to, to have service performed on current, future and all vehicles that they can service.

Shop Reply

Thank you. Honesty is something I take very seriously and demand it from everyone that works for me. No one gets hurt if we are honest. We may not enjoy delivering bad news but you need to know everything to make good choices when it comes to your vehicle.

Sam Lauer on 08/24/2022

I really appreciate the integrity, speediness, and care of the mechanics here. I've come back to C.A.R.S. 3 times now and will keep coming back. The first two times they did work for me, everything was standard. The work was done well, and I was generally pleased with it. I also like how they do a three-tiered system of urgency when they run diagnostics on a car. They send you a report with what's "in the red" and needs to be done immediately, then other colors list other levels of urgency. Pretty helpful. I also appreciate how transparent they are about what issues might arise later on when you can't focus on what's "in the red" right away. They give you a timeline and aspects of the car to keep an eye on. Very helpful. The third time they did work for me was a cosmic mess, which they handled brilliantly... My car ended up with the back end and underside sprayed in its own engine oil a week after I had an oil change here. I assumed they were at fault at first and called C.A.R.S. in a panic, having also just seen all of that & the fact that my oil was bone dry. They towed my car immediately and eventually figured out that I had a defective oil filter :O They checked everything and were able to determine that the oil was low but not empty (THANK GOD), and that the engine shouldn't be permanently damaged. And, although it wasn't their mistake, they still covered all the costs of the work they did to fix my car & make sure she was okay :))) They even set up a free check-up for my car 2 weeks later to make sure she's staying okay after their initial help. I'm very happy with these mechanics! If you give them a chance, you won't be let down by their integrity, their honesty, their follow-through, and their true care for the customer. As I told them before, they've made a Forever Client with me :) Thanks, C.A.R.S.

Shop Reply

Thank you for trusting us. The words honesty & integrity appear often in reviews we get. This pleases me as I consider both to be tied for 1st in importance with everything we do.

Daran Thach on 08/06/2022

Gary well-explained how Prius brakes needed careful diagnostics about how it's wear and interaction with the rotor and caliper. For that reason I chose CARS. My service included the 4-wheel brake pad/rotor replacement, along with cabin and air filter replacement. Driving through Smoky Mtns, I can tell the improved braking performance. Thanks guys!

Shop Reply

Glad to hear it all went well. Thank you.

Susan Moussi on 08/01/2022

Always appreciate having a good experience at CARS

Shop Reply

Thank you

Connie Hieatt on 07/26/2022

I’m a returning customer and extremely satisfied with this business. I am pleased with their communication and explanation of service needs through the process!

Shop Reply

Thank you for the kind review. I, the Owner, am currently out of town and it makes me proud to know that the Staff believe, and display, the principles I talk about regularly even when I am not there peeking over their shoulder.

Diane Berona on 07/09/2022

My 2004 Kia Optima had suddenly stalled on me and I thought it was a battery issue but my automotive specialists at CARS determined it was a crankshaft position sensor that needed replaced they also installed a new timing kit and O ring seal Because the work was going to take additional time I was very generously offered a rental car free of charge for over the extended holiday weekend Thanks to the excellent work of CARS auto specialists I have no doubt my car will make it beyond 20 years-it’s 18 now!

Mr Chuck on 07/08/2022

There's 2 other good businesses in the area in addition to this one. Firestone Complete Auto Care close to Morse & High, and Weber Road Auto Service. Clintonville Automotive Repair Service is like the middle ground between the two. C.A.R.S. is more budget friendly than F.C.A.C. but you can't really put it on a line of credit and pay it off over time. They might not be willing to jump as many hoops for you or accommodate you as W.R.A.S., but you will still be getting quality service and experience. Think of this way: CARS is what us poor working people think of when we think of "take it in to a professional mechanic" rather than doing the work ourselves or having a buddy do it. You might not be getting the flashy bits you get with Firestone, but they will take care of your car. There's 2 other good businesses in the area. Firestone Complete Auto Care close to Morse & High, and Weber Road Auto Service. Clintonville Automotive Repair Service is like the middle ground between the two. C.A.R.S. is more budget friendly than F.C.A.C but you can't really put it on a line of credit and pay it off over time. They might not be willing to jump as many hoops for you or accommodate you as W.R.A.S., but you will still be getting quality service and experience. Think of this way: CARS is what us poor working people think of when we think of "take it in to a professional mechanic" when it's a repair you or your buddy can't do. You might not be getting the flashy bits you get with Firestone, but they will take care of your car.

Matthew Swartz on 07/02/2022

Friendly, prompt service. Paul was very helpful with my circumstances and went the extra mile to take car of my vehicle.

Shop Reply

Thanks Matt. I try to do my best when they allow me behind the Counter. Glad it was to your liking.

Christina Basil on 06/12/2022

I went back to CARS because they treated me right the first time. They did not disappoint this time either.

Shop Reply

Thank you for the feed back. Good to know people are seeing what we are trying to do.

Eos Chu on 05/30/2022

My whole family has been using C.A.R.S. for as long as I can remember. This most recent time, I noticed all of the upgrades they made to support customers who aren't car people! They send frequent updates with pictures and recommendations. They were super understanding and helpful when issues came up on my side. I'm feeling pretty good about my decision to keep coming back to them time after time :)

Jean Hoitsma on 05/23/2022

Excellent service

Jennifer Galloway on 05/23/2022

The car is perfect now! I have no idea how the hell they do it, it must be witchcraft, because my former death box is actually in perfect condition! Remarkable job!!! Hands down wonderful service, customer service, communication, updates, fair pricing; I just don’t bother going anywhere else. These cats did a wonder Job, as per usual. I had no idea how many things were wrong with my car, and had missed a few elements do to communicate issues in my family. Thanks again, Clintonville Cars Automotive.

Shop Reply

"These cats", LOL. Thank you for the nice words. Between you and me there have been a Ouiga board involved at one point with your vehicle.

Lilia Cabezas Johnson on 05/13/2022

Very happy I found Clintonville Automotive. I have had to get my car towed there twice and both times I have had great detailed service! I received honest feedback and advice on next steps. Very trustworthy mechanics!!

Stone Grounded Green on 05/05/2022

Rude and overpriced. Lousy Experience from start to finish by a 1 store small shop. Owner claimed integrity and honesty about adding $1500 to the exact same part when installing an engine. The part was available and could have been dropped shipped on my side for ~$2400. Shop owner made absurd claim of only 'only dealing with preferred businesses' whereas he rejected dealing with the best known parts providers including Jasper. Overblown ego based on specious claim of integrity - arrogance is not same as integrity. 'We honestly do charge a dealer rate for parts' - as if ripping off a customer for $1500 is honesty.

Christina Ibanez on 04/15/2022

As a single young woman I’m always afraid of being over charged at auto shops. A Clintonville Auto they have always quoted and charged me at or below prices I’ve researched, never pressure me to do a bunch of extra things, and send me texts when I die for routine maintenance. Everyone there is super friendly as well. Great place, would strongly recommend.

Shop Reply

Thank you. Good to hear we are achieving the goals we set for ourselves.

Dobe Lover on 04/08/2022

Gary is awesome. I have been using this location for 20 years. We moved to the east side 13 years ago, and still always take our cars here. Reliable, Trustworthy & Friendly!

Michael Bowman on 03/24/2022

Very professional

Chelsea Bolyard on 03/17/2022

We take all our vehicles to CARS. I trust their expertise & know they will treat me professionally. Many auto repair shops may try to up-sell or cut corners - I know that the folks at CARS will repair exactly what my vehicle needs, no more and no less. I would recommend CARS to anyone in the area!

Shop Reply

Thank you for the acknowledgement of what, and how, we do things. Much appreciated!

Marc Ricketts on 03/07/2022

Very pleased with the work and price